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210 The Intersection Between Learning, Performance & Optimization

1:15 PM - 2:15 PM PT
Wednesday, October 26

Tracks: Management & Strategy

Learning teams often receive requests for training without having the opportunity to provide consultation/gap analysis to identify whether the issue is truly a training need or if a non-training solution would be more appropriate. Post-training reports from the client may indicate minimal change in employee behavior as a result of the training. In other words, there is a performance problem that remains unresolved, despite favorable survey and knowledge assessment results. Why? Not all performance problems can be solved with training.  

In this session, you will learn how to integrate a simple performance consulting framework that moves you from taking training orders to becoming a trusted partner in helping the business reach its desired performance goals. This means you are moving from a design mindset to a performance mindset. You will explore how learning departments can not only design and develop various training solutions, but analyze performance gaps and recommend solutions that are evidence-based and optimize processes along the way. We will look at important steps to help design and develop performance-focused solutions and measure intervention effectiveness to ensure the performance gap is closed. You will explore how the performance model relies on a strong feedback loop, good use of data, and evidence-based decision making. These skills are the foundation of building and strengthening client partnerships that move you from taking training requests to being a business partner.

In this session, you will learn:

  • How to integrate a performance consulting framework to move from a design mindset to a performance mindset
  • How to analyze performance gaps and recommend solutions that are evidence-based and optimize processes along the way
  • How to design and develop performance-focused solutions
  • How to measure intervention effectiveness to ensure the performance gap is closed
  • How to build and strengthen client partnerships with strong feedback loops, good use of data, and evidence-based decision making

Technology discussed:

Learning management system

Nichole Vasser

Senior Learning Design Professional

Humana

Nichole Vasser is a senior learning design professional and a Certified Master Performance Consultant with the Association of Talent Development. Nichole has designed and developed curriculum for over 20 years in higher education, government, and health care organizations.