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P02 Enabling Learner Success with Learning Journeys and Ecosystem Maps

8:30 AM - 4:30 PM PT
Monday, October 18

When people learn, hone, and use new skills at work, they interact with a complex network of people, processes, and technologies that in theory have been specifically designed to enable their success. In reality, though, that network is often the result of thousands of unaligned decisions across multiple facets of an organization, with no one looking at the larger picture. As L&D professionals, we need a way to make evidence-based and holistic recommendations for learner and organizational success to prove the ROI of learning initiatives and to easily communicate to stakeholders what this larger picture is and how our plans benefit more than just L&D. Learning journeys and ecosystem maps are powerful approaches for helping us make these learner and organization-focused design decisions.

In this interactive workshop, you’ll learn how to create a learning journey and ecosystem map to start capturing all of the touch-points, content, and metrics that enable a learner’s success. Through identifying these core metrics and performance indicators that your business or organization truly cares about, you’ll have the details needed to drive clear, concise, and measurable action. To get you started on your first map, you’ll explore a decision frame-work to help you identify a topic that focuses on the specific and timely needs of your organization. Then, you’ll learn about the processes and tools that can assist you with your first step: information and data gathering from stakeholders and learners. You’ll learn how to use techniques and templates that can streamline the information-gathering process and keep your information accurate and up-to-date. Once your information gathering is complete, you’ll draw your first learning journey and generate your first ecosystem map, effectively identifying all of the touch-points, systems, and measurements that support your learner towards a specific goal. You’ll learn both how to maintain your map for ongoing analysis and how to recognize that a map might have completed its lifespan. You’ll walk away from this workshop with the starting blocks of an immersive, dynamic map you can use to drive measurable change for your learners and organizations.

In this session, you will learn:

  • How ecosystem mapping and learning journeys can help you make evidence-based recommendations for learner and organizational success
  • How to get buy-in from your organization for journey and ecosystem mapping
  • What topic makes a good candidate for your first map
  • How a journey and ecosystem together tell a robust story that enables change throughout an organization or business
  • How to begin gathering information from your stakeholders and learners for your first map
  • How to generate a learning journey and ecosystem map using analog and virtual tools
  • How to maintain a map for continuous collaboration with stakeholders
  • How to make recommendations for enhancements or help identify learning needs with your map

Technology discussed:

Digital whiteboards (Miro, Google Jamboard, Microsoft Whiteboard, etc.)

Audience participation:

Hands-on exercise, out of seat activity, pair & share, polling/survey, small group discussion  

Prerequisite audience knowledge:

Basic understanding of core instructional design and learning experience methodologies. Basic understanding of learning systems, data, and analytics.

Samantha deGeus

Learning Product Manager


Sam deGeus’s professional journey over the past 13 years has led her from formatting documents to conducting learning ecosystem analysis for large organizations. An artist and musician with a bachelor’s degree in writing, creativity and connecting people drive her passion for designing solutions that influence behavior change. A proficient learning experience designer and developer, her current passion is conducting analysis and driving organizational change through L&D initiatives. She also has a passion for public speaking and storytelling.

Meg Fairchild

Content Developer

Coupa Software

Meg Fairchild has been a learning experience creator for more than 10 years. What really gets her excited is thinking about the effect that better data can have on both how we teach and how we learn. As part of the team at TorranceLearning, she led and contributed to several projects that won awards through Brandon Hall, xAPI HyperDrive, and DemoFest. In her former career as an environmental educator, she taught rock climbing and high ropes classes to kids.