Organizations have traditionally evaluated training through participation, completion, and test scores. Today, business leaders need greater confidence than that: confidence that employees can find what they need, apply what they have learned, and perform consistently – wherever the work happens.

For Love's Travel Stops & Country Stores, the work happens everywhere: more than 680 locations across 42 states, serving professional drivers and travelers around the clock. For years training lived in the one place their frontline teams weren't: on a desktop computer in the manager's office. Finding one answer could take as long as the original training itself, and consistency across hundreds of locations suffered for it.

This session tells the story of how Love's modernized that reality. Laura Harris-Coombs, Supervisor of Talent Development, walks through the journey end to end: the original business problem, why the prior approach could not scale, the decision criteria her team used to evaluate solutions, and how they built a single source of truth for operational knowledge with Echo360’s EchoInk – standardized, current, and instantly accessible on any device, right at the point of work. The result: 91% employee adoption within two weeks of release across an initial 16,000-person rollout, onboarding and upskilling delivered in the flow of work, and one update reaching every store in the country simultaneously – in an industry where frontline turnover makes consistent readiness one of the biggest learning challenges.

You'll leave with a practical understanding of what it takes to move a large, distributed, frontline workforce from "we trained them" toward "we trust they're ready" – the foundation of capability assurance. Laura will share what Love's would do again, what they'd do differently, and where their learning strategy goes next.

During this session, you will learn:

• A framework for replacing desktop-bound training with knowledge in the flow of work – grounded in a large-scale implementation for an organization of over 40,000 employees

• Decision criteria you can apply when evaluating learning technology for a distributed frontline workforce

• The rollout choices that drove 91% adoption within two weeks – and which ones you can replicate in your own organization

• How to govern a single source of truth at scale: content ownership, update flow, and pushing one change to every location simultaneously

• Knowledge delivery as the first step toward capability assurance – confidence that employees have the information they need to do the job