Full of bold ideas and a passion for employee recognition, Employee Experience Culture Strategist Emily Abner brings more than ten years of experience to Norton Healthcare. She has led the development of numerous initiatives that support the employee journey from day 1 through retirement and beyond. Emily plays a key role in enhancing the new hire experience, including a Mobile Coach‑powered chatbot with communication touchpoints that streamline information and support new employees from the start. Additionally, she recently modernized and refreshed Norton Healthcare’s service anniversary awards program, ensuring it reflects the organization’s gratitude in a way that connects with employees.