Mark Oehlert is Director of Customer Education at Qualtrics, where he leads learning strategy, certification programs, and scaled digital enablement for a global customer base. Before moving into customer education, Mark spent years in internal L&D roles — an experience that gave him a clear-eyed view of what transfers between the two domains and what doesn't. With a career spanning military training, higher education, and enterprise SaaS, he is known for building data-driven, scrappy programs that prove value before asking for investment. He writes and speaks on customer education strategy, AI-augmented learning design, and the underexplored overlap between L&D and customer success.