Shellie Grieve is the founder of In the Loop Solutions, helping organisations work out what AI means for how their people learn and work, then put it into practice. She spent ten years at ServiceNow, most recently as Director of Learning Innovation & Emerging Technology, serving nearly 30,000 employees and 3 million customers and partners. She authored its first AI-native learning strategy, assessed more than 60 emerging technologies and led programs that won Gold for Best Use of AI in Learning. Before learning, Shellie spent 15 years in enterprise technology, operations and consulting, so she knows what makes new technology stick. She judges industry awards and created The L&D Reinvention Playbook framework.