As a customer education leader, I believe that well-crafted learning experiences are a catalyst for both customer success and product adoption.

In a recent role, I led a global team of trainers + operations specialists to build blended learning programs that deliver measurable impact. Highlights include:

25-point increase in CSAT for virtual instructor-led training

37% reduction in support tickets through education-driven deflection

Launched an Academy and Credentialing program, boosting product NPS by 20 points

I’m also passionate about team growth — mentoring emerging leaders and building a culture where everyone connects to the mission.

Board Member at CEdMA - I enjoy contributing to the broader customer education community.