"To our leaders, we've just become 1-800-TRAINING."

This frustration captures a challenge many L&D professionals face—stakeholders arrive with solutions decided, and we wonder why our work doesn't always produce results.

When learning solutions are implemented without understanding root causes, the impact is often minimal—even when investment is significant. The challenge is influencing business leaders to pause on solutions until needs are truly understood.

Performance Consulting is a proven approach for doing exactly that. In this workshop, you'll learn both the mental model used by successful performance consultants and the practical skills to apply it: asking powerful questions, diagnosing root causes, and partnering with stakeholders to select solutions that produce results.

This isn't conceptual—it's applied. You'll work through a detailed case study using tools you'll take with you, watch video demonstrations of stakeholder conversations, and practice techniques with other participants. By day's end, you'll have applied every tool to your own situation.

In this workshop, you will learn:

• A mental model for aligning four organizational needs: business, performance, organizational capability, and individual capability
• The SHOULD-IS-CAUSE logic for diagnosing gaps and identifying root causes
• Techniques for asking powerful questions that reframe tactical requests into strategic conversations
• How to identify when learning is not the answer—and what to do about it
• Practical approaches for building strategic partnerships with business leaders

You'll leave with templates, job aids, and a plan for applying Performance Consulting in your organization.

The workshop builds foundational Performance Consulting skills from the ground up, making it accessible to those newer to strategic approaches. At the same time, experienced practitioners consistently report gaining new techniques and frameworks, particularly around questioning skills and root cause diagnosis. You should come prepared to actively engage—this is not a lecture-heavy day. Willingness to practice, discuss, and apply is essential.