Session Details

416: Beyond the LMS: Architecting a Frictionless Customer Learning Ecosystem

November 5, 2026 10:00 am - 11:30 am

Delivering a seamless customer training journey requires more than just a great LMS - it demands an interconnected tech stack behind the scenes. In this session, learn how the Trimble team built an end-to-end learning ecosystem designed specifically for their construction end-users.

We will walk through the full lifecycle of a customer learning experience: how business operations begin in Salesforce with quote and revenue recognition, transition into Administrate for logistics and session scheduling, and flow dynamically into Docebo as the tailored learner front-end. You'll see how hands-on lab environments are delivered directly to learners via CloudShare, while built-in Docebo Learning Evaluation captures real-time feedback and Accredible automates verified digital credentialing - creating a high-impact, scalable customer training engine.

During this session, you will learn:

  • How to integrate Salesforce, Administrate, CloudShare, Docebo and more to automate operations from sales quote to course delivery.
  • Strategies for presenting a highly customized front-end experience within Docebo for specialized industry personas (like construction end-users).
  • How to combine automated evaluation tools and digital badges (Accredible) to measure learning effectiveness and validate skills.
Topic/Track: Customer EducationLevel: Intermediate/AdvancedFormat: Standard Session (90 Min.)