Caleb Merrell is the Manager of Instructional Design at Mountain America Credit Union, the 7th largest credit union in the U.S., where he leads efforts to design impactful learning experiences aligned with business goals. With over a decade of experience across retail, manufacturing, call centers, and financial services, Caleb is passionate about demonstrating learning impact. He and his team created practical standards to make the most of available data - earning credibility, securing resources, and driving meaningful change through consistent, measurable reporting.