Phuong La leads Learning Design Strategy at Genentech, a global biotech company, where she pioneers approaches that blend AI with human insight to reshape how skills are assessed and developed. With 12+ years of experience spanning multiple industries—including Amazon/AWS, American Express, LVMH, and Sears—in learning design and talent strategy, Phuong is passionate about helping organizations move beyond traditional training to build adaptive, skill-based workforces. Her work bridges strategy and execution—enabling business-aligned, personalized learning at scale.