Diona Giannopoulos is the Assistant Manager of Instructional Design at Mountain America Credit Union, where she leads the creation and implementation of learner-centered training programs. With over a decade of experience in education, she is passionate about educational equity and accessible learning solutions, and she translates that commitment into practical instructional strategy and curriculum development focused on learner engagement. Through collaboration and data-driven decision making, Diona helps teams design inclusive, scalable learning experiences that effect measurable performance improvement.