Heather Seaton brings over 20 years of experience in the financial and insurance industries, including 17 years with The Hanover Insurance Group. Throughout her tenure in Business Learning and Development, she has served as a Training Consultant, Instructional Designer, Curriculum Development Manager, and now Manager of Business Learning and Development. Heather leads a team responsible for learning design, on‑the‑job resources, analytics, technology support, and knowledge management. She is passionate about helping others show up as their best selves and creating the conditions for success.